Returns Policy

This Policy applies to all purchases made through our website and is an integral part of our Terms of Service (the "Terms"). By using our services, you agree to comply with both the Terms and this Returns Policy.

1. Introduction
At Fashion Brazil, we understand that returning items can be frustrating, so we've simplified the process. This policy outlines your rights regarding returns, exchanges, and refunds for purchases made through our site.

2. Faulty or Defective Products
If you receive a faulty, damaged, or incorrect item, you are entitled to a remedy under New Zealand Consumer Law, which may include a refund, repair, or replacement. Please note that we do not offer refunds for change of mind, but we may offer an exchange or store credit.

To initiate a return for faulty products, please follow these steps:

  • Provide clear images of the fault or damage for assessment.
  • We will cover the return shipping costs for faulty items.
  • If the item is out of stock, we may offer a refund or store credit.

3. Conditions for Returns
Returns are accepted under the following conditions:

  • The item must be in new condition—unworn, unused, with tags or packaging intact, and no broken seals.
  • Once we receive the returned item, we will inspect it to ensure it meets these conditions. If everything is in order, we will contact you to proceed with an exchange, store credit, or refund (where applicable).
  • Items that do not meet these conditions will be returned to the customer at their own cost.
  • Returns are not accepted after 21 days. Returns or exchanges for change of mind received after this period will be returned to the sender.
  • We recommend that customers use a traceable courier service when returning items. We cannot accept responsibility for items lost in transit.
  • Shipping fees are non-refundable, and customers are responsible for covering return shipping costs. If you exchange an item, you will also be responsible for the shipping fees of the new product. If the item being exchanged originally had free shipping, the cost of shipping covered by us will be deducted from the refund or exchange amount, unless the item being returned is faulty.

Unclaimed Items: If the return process is not completed within 14 days of our contact, we will store the item during this time. After 14 days, we reserve the right to donate the item to a local charity to minimize waste and support community causes.

Note: We cannot offer refunds for damage due to misuse, accidents, or improper care. In some cases, we may ask you to dispose of the faulty item and will provide instructions.

Returns Address
Please send your return to:
Fashion Brazil Returns
Silverdale Post Centre
24 Silverdale Street, 0932
Auckland, New Zealand

4. Returns Tender

  • Store Credit: If you choose store credit, a store credit note will be issued to your Fashion Brazil account, valid for 12 months. You can apply this credit note during checkout on future purchases.
  • Refunds: Refunds will be processed to the original payment method and may take up to 7 business days, depending on your payment provider.

5. Amendments
We may update this Returns Policy occasionally. Purchases made after an update will be subject to the new terms. Please review the policy regularly to stay informed.

6. Consumer Guarantees
This Returns Policy does not exclude or limit your rights under New Zealand's Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). For more information, please refer to Consumer Protection.