Returns & Exchanges
We hope you love every purchase you make with Fashion Brazil. If you need to exchange your size we are happy to help you, and if you aren’t in love with your purchase we will gladly find a remedy for you. Please send us an email as soon as you receive your items and order number to firstname.lastname@example.org to discuss.
Our exchange policy is that returns are received within 10 business days for New Zealand orders and 21 business days for International orders.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
We are happy to offer our customers an exchange or a store credit of the same purchase value (less shipping costs). As stated below we are not obliged to offer a refund.
We pride ourselves in creating high-quality apparel and take faults or quality issues seriously. We personally check every item for quality control before its dispatched to customers.
If you deem your purchase to be faulty, please contact us on email@example.com as soon as possible. Make sure to add details of the fault, together with photos and we will find a remedy for you.
We ask that you return your item within 10 days of receiving it along with the filled in returns form included in your order. All postage and handling costs on returning items will be incurred by the purchaser. However, if your item is deemed as faulty, we will cover the shipping costs for the replacement item. For faulty items please include a copy of your postage receipt.
Fashion Brazil does not take any responsibility for returns lost in transit. Please use a tracked postal service or courier.
Our address for returns is:
Silverdale Post Centre
24 Silverdale Street
Once we have received your faulty item, we will notify you by email and discuss your item exchange or store credit.
Please make sure you have thoroughly read the returns form sent with your items before you make contact with us.
In accordance with the New Zealand and Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
We reserve the right to refuse any returned items that have been damaged after they are received by you or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
Please note that our returns and exchange policy has been updated. The new terms and conditions will apply to any orders received on or after 1st November 2019.