Returns & Exchanges

We hope you love every purchase you make with Fashion Brazil.   If you need to exchange your size we are happy to help you, and if you aren’t in love with your purchase we will gladly find a remedy for you.  Please send us an email with your order number to info@fashionbrazil.co.nz to discuss availability.

Our refunds and exchange policy is 10 business days for New Zealand orders and 21 days for International orders. 

  • Full priced products are valid for a refund, exchange or gift voucher
  • Promotional & discounted products are valid for a exchange or gift voucher
  • Sales products 30% and over are regarded as a final sale. 

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Our address is a PO Box, you should consider using a trackable shipping service or purchasing shipping insurance.  

Please fill in the returns/exchange form which you received with your order and send it back to us to the address provided.  Please note that you will be responsible for paying for your own shipping costs for returning and exchanging  your item.

 

Faulty item 

We pride ourselves in creating high-quality apparel and take damages seriously. If your purchase has evident quality issues, please contact us info@fashionbrazil.co.nz

Once your item is received and inspected, we will notify you by email. We will also notify you of the approval or rejection of your refund.  If you are approved then your refund will be processed as your original method of payment within 7-10 days. 

Shipping costs are not refundable unless item is deemed faulty.  Please keep your receipt with you. 

 

 

Please note:

In accordance with the New Zealand and Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

We reserve the right to refuse any returned items that have been damaged after they are received by you or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund.  We strongly suggest you send your returns using a traceable method.