Returns

We hope you love every purchase you make with Fashion Brazil.   If you need to exchange your size we are happy to help you, and if you aren’t in love with your purchase we will gladly find a remedy for you.  Please send us an email with your order number to returns@fashionbrazil.co.nz  to discuss availability.

Returning your item (s)
All exchanges are processed on Wednesday and Thursday each week. We do our best to processed your return as soon as we received it however, if you need return exchanged urgently please let us know.

  1. Our returns and exchange policy lasts 10 business days  for New Zealand orders and 30 days for International orders. If this period has gone by since delivery date, unfortunately we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, original condition , unworn, unwashed and with all tags. 
  3. You need to include your order number.  Unfortunately we are unable to process an exchange or return without the order number.
  4. Fill in the returns form which you received with your order an send it back to us to the address provided.  For exchanges, don’t forget to add a pre-paid self addressed courier/parcel bag for your new item.

As our address is a PO Box, you should consider using a trackable shipping service or purchasing shipping insurance.  

You will be responsible for paying for your own shipping costs for returning  your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale items
Unfortunately sale items and  items sold with a coupon code cannot be exchanged or  refunded.   If you have any questions before placing an order, feel free to email us at returns@fashionbrazil.co.nz

Faulty item (s)
We pride ourselves in creating high-quality apparel and  take damages very seriously. If your purchase has evident quality issues, please contact us returns@fashionbrazil.co.nz 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (less shipping costs), within a certain amount of days.

Giveaway (s)
Giveaways will under no circumstances exchanged.

Gift cards are exempt from being returned.

 

Please note:

In accordance with the New Zealand and Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

We reserve the right to refuse any returned items that have been damaged after they are received by you or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund.  We strongly suggest you send your returns using a traceable method.